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TotalBenefits can also be used to:
- Compile and analyze demographic data—essential for sound actuarial calculations and informed decision-making.
- Track the individual “events” that comprise workflow: correspondence, telephone conversations, documents received, and more.
- Generate and file correspondence so it can be easily retrieved and reprinted—everything from forms to individualized letters.
- Create an audit trail—a record of every calculation,
every payment, and the underlying data.
- Become the basis for a sophisticated Customer Service operation.
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